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Seven-Email Lead Generation Techniques To Boost Your Customer Base

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Email Lead Generation Techniques – Are you looking for ways to grow your business?

Do you want a wide customer base?

If your answer is yes, lead generation can help you grow your business…

Getting quality leads is an important goal of all businesses. After all, customers are to a business what oxygen is to human life. Marketers and entrepreneurs are always on the hunt to get new customers. They apply lead generation techniques to boost their customer base and enjoy profits.

There are many channels to generate quality leads for a business. Yet, email is the best channel for small businesses to target prospects.

We know what’s brewing in your mind…

Emails…for Lead Generation? But, How?

Don’t worry! Today’s article answers all your email lead generation queries. In this blog post, we present you with effective email lead generation techniques. It will help you fascinate more customers without draining your budget.

So, let’s get started…

But first, let’s discuss a few terms which we’ll use in this article.

What Is Lead Generation?

Lead generation is attracting people to a brand. Marketers first capture the audience’s attention. Next, they grow their interest in the business to convert them.

What Is Email Lead Generation?

What Is Email Lead Generation?

The term email lead generation means collecting leads through email opt-in forms. The website displays a newsletter subscription form to a visitor. He/she has to enter details like name and email address.

We do not limit email lead generation to collecting prospects’ information only. NO! It also involves the tactics to convert quality leads into customers.

Having the names and email addresses will not do any good to the business. Marketers must develop effective strategies to use these details and target their prospects.

This takes us to a very important question…

Does email lead generation work?

Let’s find out…

Is Email Lead Generation Effective?

We’re sure that you’re aware of how important it is for businesses to look out for new leads to expand and boost sales. So, if a business cannot capture new leads, it won’t survive in the competitive market for long. Customers are the energy which keeps the business consecutively.

In the current era, a marketer has access to various modern channels to market its brand. Yet, email marketing is still considered an effective and cost-efficient channel.

Despite the common misconception, email marketing isn’t dead! Many reputable brands use it for promoting their goods.

Email marketing offers the maximum ROI (return on investment) than other marketing channels. For every $1 paid on email marketing, the business can expect an average return of $42.

Crazy right?

Moreover, 89% of marketers use email marketing for generating leads. It’s time for you to boost your customer base by using email lead generation techniques.

Time to move on to the part that you all are waiting for…

Let’s dive right into email lead generation techniques.

Get ready!

Seven Email Lead Generation Techniques To Boost Your Customer Base

Seven Email Lead Generation Techniques To Boost Your Customer Base

1. Use Lead Scoring

Lead scoring is a method to sort and rank the captured leads. Marketers use this method to rank the leads that are more likely to convert than others.

Lead scoring helps the business focus on converting leads. It saves the marketer’s time, efforts, and of course, the marketing expenses.

With the help of lead scoring, a business can reach the right prospect at the right time and with a targeted message.

Let’s take a small example here…

Suppose a person visits your website and explores your product pages. He then clicks on a product and reads its description. It means that he’s interested in your product, and with the right offer, he will easily convert. You can send him an email and offer to sell the product at reduced prices.

But…what if the person isn’t on your email list?

No problem!

Use exit-intent popups for people who haven’t subscribed to your newsletter. Display the pop-up of the newsletter sign-up when they’re about to quit the website.

Lead generation techniques will work if your visitors sign up for the newsletter.

Here’s how you can make them opt-in for your newsletter…

2. Promise To Deliver Informative, Juicy, And Relevant Content

Before you ask prospects to share their email addresses, ask yourself these questions:

  • Why should they share their email addresses with us? 
  • What do we offer them?

When you’re asking the visitor to subscribe to your newsletter, you must inform them what they’ll get. Nobody likes to get dozens of promotional emails in their inboxes. So, offer something valuable to your subscribers and not too promotional.

If you promise valuable content, prospects will sign up for the newsletter.

But hey… it’s not all about promises!  Stay true to your words, or else people will unsubscribe from the mailing list.

Identify the pain points of your audience and create content that would help them. Suppose a website sells baby items. It can create content that would help the parents. Such as, how to soothe the baby, which types of toys to buy, and etc.

If your audience likes the content you share, trust us… In no time, they’ll convert as your customers.

Sometimes, people won’t enter their details even if they’re promised interesting content.

Don’t sweat it…

The next point covers how to entice people to share their emails.

3. Use The Power Of Gated Content And Content Upgrade

This trick is effective to make your visitors sign-up for the newsletter with no fuss. Let’s discuss gated and content upgrade:

i) Gated Content

Gated content is a page that’s only visible to people who’ve provided their email addresses.

The best way to apply this is by allowing the person to read the blog post or view the video for a few minutes. Once he’s hooked to the content, ask him for his email address to read the complete article.

If the person was thoroughly enjoying the content, he’d enter his email with no fuss. You can practice this technique if you have excellent articles, videos, and infographics on your website

ii) Content Upgrade

Another technique to get the email addresses is by offering upgraded content. You offer something more than what the visitor asked for in exchange for his details.

Suppose a person is reading a blog post about weight loss. You offer him an eBook containing weight loss plans. All he must do is enter his details to download the book.

Now let’s move on to the part where we’ll share tips on making the subscribers open your emails…

4. Send The Emails At The Right Time of Email Lead Generation Techniques

Timings are important in making subscribers open their emails and read their content. If we do not send the email at the right time, the prospect won’t take the desired action.

Send emails to your subscribers at the following times:

i) When A Subscriber Signs Up

Send a welcome email to people who share their email addresses with you. Be sure to get your email in the prospects’ inboxes before they forget to sign up.

ii) When A Prospect Abandons His Cart

Send emails to people who leave the website without checking out the carts. Remind them about the products they have left behind. Many marketers send exceptional offers to make the person complete his order.

iii) When A Visitor Downloads Content Upgrade

If a person has downloaded content from your website. Send an email to thank him for downloading your content.

Apart from timings, you need a strong subject line to make subscribers open the email.

Let’s discuss it more in the next step…

5. Use A Striking Subject Line for Email Lead Generation Techniques

Pssst…can you keep a secret?

Gotcha!

Great subject lines immediately capture the attention of the prospect. He hits the email right away out of his curiosity.

So, get creative with your subject lines. Don’t stick to simple and boring subject lines that look like newspaper headlines.

Try to spice up your subject lines by using bold and italic fonts. You can also use emojis to make it interesting.

A striking subject line can make or break your email marketing game. Hence, write powerful subject lines which tempt your subscriber to read the email.

Use the following tips to craft catchy subject lines:

i) Keep It Short

We’re sure you’re aware that inboxes provide a preview of subject lines. It shows around 60 characters on a desktop and at 30 characters at most on mobile. It means you don’t have many characters to beat around the bush.

Get straight to business!

ii) Inform About The Content of Email

You don’t want your email to appear as shady or scam, right?

Use 6 to 8 words to express what the email contains. Don’t bluff subscribers by writing irrelevant subject lines. Or promise something that the email doesn’t deliver.

iii) Use Numbers

Numbers are sure to catch your subscriber’s attention. Use numbers where possible in the subject lines.

For example, instead of writing Tips to burn calories, write Top 10 tips to burn calories.

Once your customer has opened the email, it’s time to make him read the email.

This brings us to our next step…

6. Draft Short, Simple, And Sweet Emails

6. Draft Short, Simple, And Sweet Emails

We know you love talking to your subscribers. But, remember, your emails have to be short and simple.

A person won’t read the email if it’s long. Instead, he’ll delete the email and might even unsubscribe from the mailing list.

So, keep your emails short so a subscriber reads and understands its content.

The following are the best practices for writing marketing emails:

i) Plain Fonts

Avoid using fancy fonts. Flashy emails are hard to read and understand. So, stick to plain fonts.

ii) Clean Template

Simple template designs make it easy for your subscribers to read. It increases the chances of generating more leads.

iii) Proper Formatting

Use a conversational tone, simple and well-spaced sentences in your email. Highlight the points that you want subscribers to read.

Create an easy-to-digest email to convince your customer to click the attached CTA.

Speaking of CTAs, the next step is all about CTAs and how they play an important role in email marketing.

7. Include Action-Oriented CTA

Every email that you send out should have one strong and convincing call to action.

The ultimate purpose of an email marketing campaign is to convert the customer. Attaching the CTA will make it easier for your subscribers to act immediately.

Use creative call-to-actions (CTAs) copy to catch your reader’s attention and motivate him to follow through. CTAs that create urgency, or have an element of surprise, bring desired results.

Using phrases FLASH Sale, Get Your Surprise Gift, etc., improve the click-through rate.

Time To Generate Leads For Your Business…

So, dear readers, that’s all for today!

We hope, this article proves helpful in generating quality leads through emails.

Which of the techniques mentioned above are you planning to use for your business? Please share it with us in the comments below.

Author Bio: Ricky Hayes is the Co-Founder and Head of Marketing at Debility – a free Shopify theme. The helping drop shippers build high-converting stores in minutes. He is a adoring entrepreneur running multiple businesses, marketing agencies, and mentoring programs.

Also Read: How Do Organizations Assess Business Risk

Online Guide: Rotate and Convert Your PDF with PDFBear

If you are unfamiliar with PDF Bear and are unsure how this online tool may help you, don’t worry, you have arrived at the correct place. You can do everything with PDF Bear, including Edit PDF file, and we all know that a PDF file is the most important. However, with the aid of PDF Bear, it becomes much easier to edit and manage a PDF file.

If you’re looking for the best online tool to assist you with rotating or converting your PDF, PDF Bear is the way to go. We are sure that anything you do here will produce the same results as the original copy, including the template, format, font, and many other elements. Today, we will go through a guide on how PDF Bear can assist you with rotating and converting your PDF file. But first, let’s define PDF Bear. That is to say; modern document management software is a cloud-based automated solution for creating, organizing, sharing, and securing business documents and files. It enables you to track your document version without any hassle.

What is PDFBear?

PDFBear is a platform that provides a range of online tools. By far, one of the most useful tools accessible on the internet is PDFBear. Would you want to know why? It is an online PDF tool that allows you to edit, compress, and merge your file as well as rotate PDF. PDFBear is not like other web-based PDF converters online.

When you utilize PDFBear and its editing and converting capabilities, you can anticipate a well-rounded, easy, and accurate experience. Adoption of solutions like these is unsurprising given the business world’s efforts to go paperless. It can increase the visual appeal and presentation of your document.

How to Rotate PDF?

You can effortlessly rotate your PDF using PDFBear. All you have to do is follow these easy instructions. The first thing you need to do is go to PDFBear and select the Rotate PDF tool. Once you’ve arrived at the page, upload your PDF file. You have two options when it comes to uploading your PDF. To begin, locate the PDF in your storage and drag it to the box on your screen. The second option is to click the “Select a File” button and navigate to the PDF to which you wish to add page numbers.

You will only need to wait a few seconds after uploading the PDF. You will notice an option to rotate your PDF to the left or right. After you’ve decided and edited your PDF, all you have to do is click the “Apply Changes” button. When you finish, you may download or distribute the PDFs. By clicking the download button, you may get the PDF. You may also share it with your friends by copying the link or sending it to them through email, both of which are available on the screen. Isn’t it straightforward? You finished your task by simply selecting options and waiting.

Here are some of PDFBear’s Conversion Tools

Here are some of PDFBear's Conversion Tools

PDF to Excel

PDFBear can help users simply and correctly extract data from PDF files into Excel. The tables, formulae, and other data in the PDF will appear in the freshly created spreadsheet. PDFBear has worked with Solid Documents, which provides the best PDF to Excel conversions to provide its clients with exceptional service.

PDF to PPT

You may also convert PDF to PPT with PDFBear. It might be challenging, and there aren’t many tools accessible to help you convert your PDF to PPT. PDFBear has managed to give its clients a solution that preserves the quality and integrity of their files. The converted PowerPoint file will be in its original format, which you will be able to modify or change afterward.

PDF to PDF/A

PDF/A is an ISO-standardized PDF version designed for archiving and preserving digital documents. If you wish to extend the life of a PDF, convert it from PDF to PDF/A. PDF and PDF/A vary in that they prohibit aspects that are harmful to the preservation process, such as font linking and encryption. It only takes four simple actions to convert a PDF to a PDF/A with PDFBear.

PDF to PNG

Converting PDF to PNG is straightforward with the PDF to PNG conversion tool, which is accessible at any time and from any location. Simply drag and drop the file into the converting area. You may modify the image in photoshop or any other editing application after converting it to PNG format. Your files, regardless of what you upload to PDFBear, will remain secure. You do not need to be concerned about the security of your data because PDFBear will keep it safe.

PDF to JPG

When a user’s device lacks a PDF browser or PDF reader, they prefer to convert PDF files to JPG files. Using the PDFBear PDF to JPG Converter, you may convert your documents to JPG/JPEG files with ease. Their servers will delete your original PDF file within an hour after uploading and converting it to JPG for user security.

Conclusion

It is tough to use an online tool if you are unfamiliar with it. However, with the assistance of PDF Bear, you will be able to do this challenging work quickly and easily. Rotating and converting PDFs might be difficult to edit, but as previously said, PDF Bear provides a user-friendly environment. It is simple to do so with a few clicks and depending on your internet connection. You will be able to accomplish your work quickly.

Also Read: 3 Ways in which AI is Improving the Manufacturing Industry

What is the Negotiable Certificate of Deposit (NCD)? – Understanding, Advantages, and More

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The negotiable certificate of deposit (NCD) refers to the certificate of deposit with the minimum par value of although typically.

And a negotiable certificate of deposit NCD carries a much higher face value. They are also known as jumbo CDs. And NCDs are guaranteed by the bank and can be traded in a highly-liquid secondary marketing.

However, they cannot redeem themselves before maturity. Because NCDs are so large, they usually purchase by institutions and wealthy individual investors.

How Understanding the Certificate of Deposits?

  • The certificate of deposit (CD) refers to the product extended by banks, and credit unions.
  • Other financial lenders provide the specified interest rate to investors who leave the lump-sum deposit that cannot withdraw for the specific period.
  • Virtually all financial institutions offer CD products with varying interest rates and time lengths.
  • And CDs can consider a much safer investment alternative than bonds, stocks, real estate. And other asset classes due to the program interest rate that removes the volatility of returns.
  • Also, opening the CD is much like opening a standard bank account. The main difference is that CD lock in the following aspects:

1. The Interest Rate:

  • The specified interest rate is lock in.

2. The Maturity Term:

  • Length of time that the funds deposit are lock in.

What are the Advantages of Certificates of Deposit?

What are the Advantages of Certificates of Deposit?

  • The certificates of deposits generally offer a higher interest rate than a savings account and money-market fund.
  • And there are minimal risk and volatility associated with the return.
  • And for most financial institutions, its guarantee by the federal government.

What are the Disadvantages of Certificates of Deposit?

  • The removal documentation does not settle before maturity without the penalty, and therefore, is very inflexible.
  • And CDs generally earn a minor return than other asset classes.
  • And the return is fix and it can perform relatively worse than other investments in a period of rising interest rates.

Also Read: 3 Ways in which AI is Improving the Manufacturing Industry

6 Remarkable Apps That You Need on Your Android Phones in 2021

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Apps – Thousands of new smartphone apps make their way onto Android and iOS platforms every year. They either offer enhanced utility in our everyday tasks or are there to add a little more excitement to our lives. Thus, we are here to talk about some of the best Android apps available on the Google Play Store today. Join us as we discuss each of them in a little detail!

Naptime

Smartphones may have blessed us with a plethora of features by consolidating different gadgets under one hood. Now, you do not need to carry a laptop everywhere or search for local residents when in need of directions. Your smartphone can assist with all of that and more effortlessly. But all this computing power comes with the drawback of rapid battery drainage.

Naptime is the app that you need on your Android phone ASAP to remedy that. The app automatically lowers your battery consumption by enabling Android’s very own doze power feature. As a result, things like Wi-Fi, cellular, data, Bluetooth, and more are automatically disabled once the app is alerted that they are sitting idle.

Lawn chair 2

Android may offer you a vibrant and efficient home screen, but what if you want something extra from your smartphone? Lawn chair 2 is the perfect app that provides you with a third-party home screen that offers added features and functionality.

Some of the prominent features offered by this app include an automatic Dark Mode, adaptive icons, and enhanced drawer categories. Further more, the app also seamlessly integrates with the Google Feed already displayed on your smartphone.

Disney+

Disney+ has rapidly grown to become a worthy competitor to popular existing streaming platforms like Netflix, Hulu, and several others. And it does not come as a shock since Disney has been putting forth high-quality and engaging content to entertain people of all ages.

Therefore, the Disney+ Android app should also be on your list of potential downloads. This app will enable you to enjoy all your favorite Disney and MARVEL titles without having to get out of bed. All you would need after downloading this app is a blazing-fast internet service such as Optimum Internet to support true HD streaming on your phones. And for that, merely a call to the Optimum customer service team can help get the job done instantly.

Signal Private Messenger

Signal Private Messenger

Everyone wants to keep their private chats and calls safe from unwanted intruders. While there may be several exceptional apps like WhatsApp offering similar security features, it does not hurt to have an app that delivers flawless security features throughout.

Signal Private Messenger offers an ad-free experience for all users who may seek comfort with its state-of-the-art end-to-end encryption and enhanced audio and video quality. Moreover, the app offers useful features like custom notifications and a dark theme for all kinds of usage.

Audible

Reading books is among the fondest of hobbies across the globe. Books transport us into completely different realms. But what if you do not have the time to sit in a corner and enjoy your favorite book in peace? You turn to Audible, of course.

Audible is an amazing audio library flooded with thousands of famous audiobooks, podcasts, and original Audible content. All you would need is to sign in with your Amazon account, and if the first 30 days (completely free of course) are to your liking, then you may move on to a paid subscription.

Stadia

Nowadays, you do not necessarily need to have enormous storage capacities to enjoy your favorite games. With Google Stadia, you may enter the world of stream gaming, ridding you of the need to download the game on your computers or laptops.

The revolutionary Stadia platform enables you to stream popular games across Android devices and laptops. Here, you will find market-leading games like PUBG, Red Dead Redemption 2, Destiny 2, and countless others. No more would you have to wait for never-ending downloads so that you may enjoy a game. All it takes from you is to log in to Stadia.

All in All

These are only a few apps that you may consider downloading on your Android phones in 2021. Once you get familiar with the apps mentioned above, you are bound to find an ocean of other exceptional apps on the Google Play Store as well.

Also Read: How Client-Facing Businesses Can Become More Efficient

The Ultimate Guide To Becoming The Preferred Marketing Freelancer

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Preferred Marketing Freelancer – If you have a background in marketing, you probably have some ideas about how you could monetize your knowledge. Becoming a marketing freelancer is an excellent opportunity to do just that. It’s an ideal way to combine your skills with your passion for marketing and use them to create a new source of income.

Whether you want to become a freelance marketer for the long term or simply as something on the side, there are some steps you need to take before getting started. Becoming the preferred marketing freelancer requires dedication and follow-through, but it is well worth it in the end.

To help you get started and avoid common pitfalls, we’ve compiled this ultimate guide on becoming the preferred marketing freelancer:

Get a Project Management App Like Preferred Marketing Freelancer

Before you land your first client and begin to operate as a marketing freelancer, you will need to find a project management app like Hectic.

A good project management app will allow you to create tasks, assign them to team members (if you have any), track their progress, and stay organized. There are tons of options out there, and it can be difficult to know which one will be best for you.

To help you find the right one, you need to consider the features. Some of the features available with Hectic™, for instance, include:

  • Accounting
  • Invoicing
  • Meeting Scheduler
  • Client management.

Research Your Niche and Determine Your Specialty

Research Your Niche and Determine Your Specialty

With so many industries and professions, it can be confusing to determine which is best for you. There are a few different things you should consider when researching your niche.

First, you want to ensure that there is a need for your services. You want to target an industry with a strong need for your services and find a niche where you can make the biggest impact.

Second, you want to consider how lucrative your industry of choice will be. There is no point in choosing a highly competitive industry with low rates just to become the preferred marketing freelancer. You want to find a niche that is lucrative and best for you.

Third, you want to determine your specialty within your chosen industry. You can do this by considering your skills, experience, and what you enjoy most.

Establish Your Own Brand of Preferred Marketing Freelancer

When you are first starting out as a marketing freelancer, it is important to establish your brand.

Branding is the process of creating a unique image and identity for your company. You want to make sure that your brand is recognizable and memorable so that potential clients remember you and choose to work with you again in the future.

Make sure that your social media accounts are professionally designed and convey your brand. Make sure that your website has a clear message about who you are and what you do. You can also use printed materials such as business cards and brochures to build your brand and get more clients.

Wrapping Up

Freelancing is a great opportunity to turn your marketing skills into a new and exciting source of income. Determine your niche and specialty then establish your brand. You also need to build your portfolio and network, and you need to write an ad that will attract clients. Once you have done these things, you can begin your journey as a marketing freelancer.

Also Read: Is Data Analytics a Good Career?

How does Live Casino Roulette Differ from Real Roulette?

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Roulette – There is no doubt that the casino industry is moving forward with the digitalization of its services, which led to the birth of live casino roulette. The online casino industry isn’t something new. In fact, it dates back to the late 90s. However, due to technical limitations, it remained almost stationary for a long time.

With that said, the online casino industry is now at its highest peak reaching incredible numbers in both revenue and new players. Although the online casino industry made everything easier, from gambling to depositing and withdrawing money, it lacked in one area in particular.

The online casino industry was missing a spark that will enhance the overall gambling experience: the lack of human interaction in the game. However, online casinos were quick to react by adapting their online services to the player’s demands by including live dealers in online casino games.

Nowadays, there are plenty of live casino games including roulette, which present the ultimate combination of physical and online casino experiences.

But how is live casino roulette different from the traditional roulette found in casinos?

Let’s find out.

Difference Between Live Casino Roulette and Real Roulette

Difference Between Live Casino Roulette and Real Roulette

Let’s get one thing straight right from the start. As you can confirm in 1Good.Bet, both live and real roulette tables are identical and there is no difference in the game. Both games are based on the same principles where players get a dealer in charge of the table and do not rely on any computerized software for the outcome of each spin.

Casino Experience

Therefore, they are very similar in terms of playstyle. The only significant difference between live casino roulette and real roulette is in the overall experience.

Even though live roulette is designed to mimic the experience that a player gets in a local casino, it is not the same playing at home in your casual clothes and being at a local casino.

Live roulette includes a digital game that features a live dealer that is live streaming in real-time. You can interact with the dealer using your camera and microphone, and there can be other players at the same table as you.

On the other hand, real roulette includes going into a physical casino where there is a lot more going on rather than watching the screen. You can have a real physical interaction with other players as well as the dealer, and even though live dealer roulette is very close to the real game, it is still not the same as going to an actual casino.

Free Drinks

Another difference that may be important for some people is the lack of free drinks at live roulette tables. Most casinos have a policy of serving free drinks and snacks if you go to a physical casino.

The free drinks option isn’t only benefits for saving money. Drinks will be served to you while you play the game which adds to the overall casino experience. Most can argue that you can still make your own drinks at home while playing live roulette, but it is not the same as being in a casino.

Technology Used in the Process

Technology Used in the Process

Traditional roulette tables found in casinos do not rely on any or have little technology as possible. This means that there is no software or computerized program that has any impact on the game.

On the other hand, live roulette is heavily dependent on technology. An online casino needs to have a studio, high-resolution camera, software backing up the process, and a live dealer.

Since live roulette requires an internet connection in order to function, any type of interruption can cause you to lose money which will frustrate you even more. With a live casino, the process is seamless and won’t be interrupted since it doesn’t rely on an internet connection.

Final Words

The [live roulette] option is extremely close to replacing the real-world [roulette] experience players get in physical casinos. In fact, most people prefer live roulette tables in online casinos rather than actually going to a physical casino. Additionally, since the live gambling option is still new, we can expect more advancements enhancing the overall casino experience.

Also Read: How does a Virtual Phone System Work?

5 Tips for Customer Communication Management

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5 Tips for Customer Communication Management-

Customer service is an enterprise-wide phenomenon that must get ingrained in the corporate culture. Everybody, right from customer services, sales, and marketing, should be customer-centric and focus their attention on delivering delightful experiences. An ideal place to begin is customer communication management.

Understanding Customer Communication Management

So, what is customer communication management (CCM)? CCM refers to a corporation’s outbound strategy to communicate with customers. Mostly, CCM gets executed using a tool or software that localizes conversations to central locations. This assists the marketing, sales and services teams to optimize customer engagement.

The crux is to manage customer interactions across varied communications and analyze feedback to enhance customer satisfaction. Note that the customer-centric mentality must apply to all interactions and not just during customer service or sales interactions. Say that you sell laptops online and customers desire same-day delivery. The onus for delivering on this rests upon members across the value chain, including sales, marketing and logistics.

Customer communication management entails tracking customer interactions and measuring satisfaction levels. The latter also involves using customer feedback to adapt the strategy and messaging for better results.

Why is Customer Communication Crucial?

Why is Customer Communication Crucial?

Customer communication helps customer service teams decipher what customers want. Effective customer communication is a two-way dialogue between company representatives and the customers. Hence, corporations must ensure to listen to and understand the customer feedback, complaints and questions.

Tips for Customer Communication Management

Consider the Purpose and Intent of the Message

Before communicating with customers, ponder over the purpose of the message. Is it to inform about deals and discount offers? Share a new product update or launch? Once these questions get answered, you can determine what strategy and approach work best.

Say that the objective is to inform customers of a new deal. In this case, sending email newsletters is deemed effective. On the other hand, if the purpose is to update customers about the store hours, placing signage or hoarding near the entrance shall serve this purpose best.

Clear and concise goals shall help you become a more effective communicator.

Determine the Recipients of the Message

At this stage, brands and businesses must focus on understanding the audience’s needs and how they will use the information. Although the exact nature of customer queries cannot get predicted, it is always helpful to anticipate them. Advanced anticipation enables businesses to avoid confusion and saves from time wastage. It also helps representatives be well-prepared and display that they are knowledgeable and trustworthy.

Look for Opportunities to Add Value

Customer communication strategies should help customers get the most out of the service experiences. So, how do you provide value? The obvious answer is to listen closely to customer concerns and ensure the response gets targeted toward their specific needs. You can contact customers via email or create calendars for remitting automated messages that render helpful tips. Another option is self-service solutions such as free resources such as help centers, articles and video tutorials that help fulfil the objective of customer education.

However, advanced technologies have other avenues that can help add value. One such strategy is using visual engagement tools for real-time assistance. Real-time support with live assistance tools resides at the advanced level. Leveraging live engagement tools help brands identify errors at the first touchpoint and render the correct solution, thereby reducing the number of interactions. Here, enterprises can look at avenues such as co-browsing and video chat that help collaborate in real-time and guide customers through personalized conversations.

Being Aware of the Different Communication Methods People Use

Being Aware of the Different Communication Methods People Use

Understanding customers’ preferences for communication is crucial. It helps businesses to respond quickly and effectively. The popular communication options are phone, chat, email and social media.

A good practice is to treat all customer questions equally, no matter the chosen channel. Say that you have international customers. They might demand 24/7 access to live chat. Here, allowing people to contact support at any time helps reduce frustrations.

Better even, brands can create an omnichannel customer communications strategy.

According to research, businesses with omnichannel customer service strategies retain 89 per cent of customers on average. The ones with a weak omnichannel strategy retain up to 33 per cent of customers.

An omnichannel platform helps redefine how brands communicate with customers, both online and offline. Businesses can gain insights into the customer journey to help enhance communication across touchpoints.

Make Information Easy to find and Understand

People today want quick and easy access when seeking answers. One way is to add a search bar on the website that enables users to conduct research without waiting for someone to respond. Another aspect is content organization. So, brands should ensure that the informational content gets organized into specific categories such as Installation & Setup. This makes it easy to find information without rigorous digging. When customer communication becomes transparent, customers are more understanding and willing to work with your brand to resolve their queries.

Another aspect is to deploy chatbots for automated communication. Doing so serves multiple purposes. First, it helps reduce wait time. Automated customer support renders 24/7 engagement. Another is real-time support. Here, both live chat and chatbots can help deliver upon this endeavor. Automating your customer communications helps improve the brand image. However, the only caveat is over-automation. Enterprises can plan the chatbot strategy to balance the use of the bot as the first contact channel for FAQs and transfer complex conversations for human support.

At the End of the Day

Customer communication management is crucial and must be done right by leveraging the power of analytics. Without proper analytics and insights, brands and businesses will lack appropriate direction. Analytical tools and software help determine the ease of information, messaging contents and overall interactions. With that said, some of the metrics that enterprises can look at are the First response time (FRT), Average resolution time (ART) and Customer Satisfaction (CSAT), among others.

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Video Marketing 2022: 5 Innovative Strategies To Implement

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If you aren’t already convinced that video marketing is a significant part of any successful content strategy, we are here to set the record straight.

Video marketing is gaining popularity due to its influence on the overall effectiveness of marketing strategies. Several brands are leveraging video content and consider it a vital part of their marketing strategy.

Simply put, businesses effectively respond to clear customer demand when they create appealing video content. And if you aren’t partaking in this trend, you might get left behind in the fame game.

Research has also found that 84% of customers make purchases after watching videos and are 2x more likely to share those videos than other online content types. So, video isn’t going anywhere anytime soon.

Ready to give your video marketing strategy a boost?

Here are some robust video marketing strategies for 2022 to help you elevate your brand successfully.

Leverage Live Videos

video marketing

All the robust social media channels at the moment have embraced the live stream video feature.

Live videos can be a viable way to reach your intended audience via an original medium, whether on Instagram, Facebook, LinkedIn, YouTube, or other digital media platforms. When you go live from your business page, customers feel like they get a genuine glimpse into who you are and what your brand offers.

Also, you can leverage social media post maker like one offered by Poster My Wall to generate compelling and enticing content for your digital platforms. The tool allows you to make posters with beautiful designs, making your marketing effortless.

With Poster My Wall’s unique social media videos, flyers, and posters, can help you get the word out about live debuts.

While there are multiple avenues to choose from, it’s good to focus on the platform where you get the most activity and engagement.

Add Videos To Your Website

A brand’s website is a crucial marketing tool. About 70% of customers consider making a purchase from a popular brand. But how did they make this decision? Today, customers self-educate with the online materials and resources available at a brand’s site.

And many of them prefer video content, written content, or product reviews found online.

For this reason, your website can be a great promotional channel and virtual brochure for your visitors.

So, add valuable video content to your website. That way, you will allow your site visitors to get familiar with your brand and its products and services. Also, they can self-select their preferred media type that they would like to use to learn more about your services or products.

Tell Visually-Appealing Stories

Viewers get more involved and engaged with the story-based video content. Offering your audience a story linked from one informational video to another can help you keep the visitors engaged with your brand while coming back for more.

When you leverage this form of video content, it’s an effective way to demonstrate your brand and what it is all about without making your campaigns/outreach too salesy and promotional.

Being able to market your offerings to your customers without appearing like an intrusive advertisement is a great help.

This method is gaining popularity among brands to reach their intended audience. Users appreciate engaging with the brand and its resources that don’t compel them to watch endless hard-sell video content pushing them to purchase. And in 2022, you will want to explore and leverage this video style for your marketing plans.

Don’t Fear Long-Format Videos

In a world that’s obsessed with Tik-Tok, who will watch your long-form videos?

Well, it turns out that people still flock to YouTube and Facebook for engaging content that can be 15 minutes to half-an-hour long, or maybe even longer if you know what you’re doing.

Your consumers can get familiar with your brand instead of just interacting with you momentarily to make a purchase. Longer videos also allow you to inform consumers, demonstrate your brand, and help you share benefits and ideas with them.

Use a video creator online to generate engaging and appealing content. Investing in this video content form can be worthwhile when you see the returns from this strategy.

Long format videos generate interaction and engagement readily and eventually deliver significant results for your brand.

Optimize Your Video Content For Search

Optimize Your Video Content For Search

SEO isn’t a new concept. But what about the search-optimized video content? Videos are 53x more likely to create higher first-page rankings as compared to other conventional SEO techniques. Brightedge found that Google now puts the video snippets close to 26% of search engine results, and users click them more likely.

First, make sure that your videos have a clear purpose and goal. Ensure that all your videos are relevant to customers by addressing their concerns, educating them on essential brand-related topics, and generating enticing video content to watch.

Next, make sure you keep your brand marketing efforts consistent. Like conventional SEO content, uniformity is key to increasing your rankings. Generate video content recurrently and publish it to your site, where it will help you boost traffic.

Finally, remember the critical technical optimization steps such as keywords in descriptions, title tags, choosing suitable thumbnail images, and replying to comments to boost engagement.

Wrapping Up

Videos are a pivotal element of a powerful marketing strategy and well into the future. Therefore, you need a strong, compelling, comprehensive video marketing strategy and engaging content to ensure the desired results.

So, take the time to formulate strategies and generate quality video content related to your brand and its offerings. This will help you drive authentic engagement and interaction. And you will see significant results from leveraging this marketing tool.

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